Support for Admins
LeadDesk Admin - Overview tab
- LD Admin - Infoscreen
- LD Admin - Dashboard (widgets)
- LD Admin - Agents
- LD Admin - Agent group
- LD Admin - Overview - Offices
- LD Admin - Campaign
LD Admin - Robot dialer
LeadDesk Admin - Reports tab
- LD Admin - Report values explained
- Using reports in Admin
- Creating custom order reports
- Creating custom call reports
- Reports: Inbound agent report
- Reports: New inbound assignment report
LeadDesk Admin - Projects tab
- Viewing the list of projects
- Activating and deactivating projects
- LD Admin - External URL (Post call events)
- LD Admin - Campaigns - Call results
- LD Admin - Campaigns - Product selections
- LD Admin - Campaigns - Campaign List
LeadDesk Admin - Agents tab
- Creating an Agent account
- Creating a Manager or Team Leader account
- Missed calls, banning and unbanning agents
- Benefits of the new Outbound interface
- Try the new Outbound interface
- Set up agent profiles
LeadDesk Admin - Contact Lists tab
- LD Admin - Contact Management
- Overview of the Contact Lists page
- Preparing a contact list file for upload
- Uploading a contact list
- LD Admin - Adding country code to contacts
- LD Admin - BMNR (Dutch blacklist)
LeadDesk Admin - Products tab
LeadDesk Admin - QA (Quality Assurance)
LeadDesk Admin - Inbound tab
- Creating inbound flows
- Applet descriptions for call flows
- Applet descriptions for message flows
- Examples of flows
- LD Admin - Inbound not working (troubleshooting)
- LD Admin - Setting up a call queue
LeadDesk Admin - General Settings tab
- Adding, editing and deleting activities
- Creating a sponsor
- Creating an Office
- LD Admin - Show name instead of e-mail address
- LD Admin - Activity Management
- LD Admin - Offices
Managing phone numbers
GDPR
LeadDesk Admin - FAQ
- Dead contact removal tool
- Omni - Set up manual contacts (call, email, SMS)
- VoIP account registration failed: Incorrect username or password!
- LD Agent - The Administrator has changed your active campaign. Your active campaign will change after this message has been closed.
- LD Admin - Calendar invitation ends up in junk / spam folder
- Error: db :
Implementing Omni
- Understanding Omni - Elements of an Omni environment
- Understanding Omni - Planning your requirements
- Activating Omni
- Creating a sponsor for Omni
- Creating an Office for Omni
- Creating contact lists for Omni