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Welcome to LeadDesk
Downloads, contact information and FAQs
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Support for Admins
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Support for Agents
Information for Outbound, Omni and Talk.
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Troubleshooting and technical
Error messages explained, network, firewall and system requirements
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Release Notes
Latest updates
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Implementing Omni
A collection of linked articles explaining the setup of a new Omni environment.
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Chatbot
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Support for CTI
Support articles for Admins and Agents working with LeadDesk CTI.
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Superstars & Spotlight
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OCC
Outbound Contact Center (Formerly Loxysoft OCC)
Promoted articles
- Support Phone Numbers
- LeadDesk Service Status
- I should be on the no-call register – what do I do?
- Report values explained
- Reporting for Omni
- Contact Management - Overview
- Which LeadDesk am I using?
- Resetting your password
- LD Agents - USB dongle
- Troubleshooting internet connection issues
- No audio, poor quality audio and audio settings
- LeadDesk log in page doesn't load or isn't available
- Working from home with LeadDesk
- Release notes r84.90/91: exit confirmation, transfer to queues, changes to sessions