Welcome to LeadDesk
Downloads, contact information and FAQs
Support for Admins
Support for Agents
Information for Outbound, Omni and Talk.
Troubleshooting and technical
Error messages explained, network, firewall and system requirements
A collection of linked articles explaining the setup of a new Omni environment.
Support for CTI
Support articles for Admins and Agents working with LeadDesk CTI.
Superstars & Spotlight
Outbound Contact Center (Formerly Loxysoft OCC)
- Support Phone Numbers
- LeadDesk Service Status
- I should be on the no-call register – what do I do?
- Report values explained
- Reporting for Omni
- Contact Management - Overview
- Which LeadDesk am I using?
- Resetting your password
- LD Agents - USB dongle
- Troubleshooting internet connection issues
- No audio, poor quality audio and audio settings
- LeadDesk log in page doesn't load or isn't available
- Working from home with LeadDesk
- Release notes r84.90/91: exit confirmation, transfer to queues, changes to sessions