Agent Manual for Outbound
The agent guide for using the LeadDesk for outbound sales.
Agent Manual for Omni
Customer service agent's guide for using the omnichannel user interface Omni.
Superstars & Spotlight
Network & Computer guide
This section is devoted to helping you set up your computers and network, to help keep a stable connection.
Useful Information & FAQ
Outbound Contact Center (Formerly Loxysoft OCC)
- LD Admin - Report values explained
- LD Admin - Contact Management
- LD Agents - USB dongle
- Troubleshooting internet connection issues
- No audio, poor quality audio and audio settings
- LeadDesk log in page doesn't load or isn't available
- Working from home with LeadDesk
- LeadDesk Service Status
- Local Support Contacts
- I should be on the no-call register – what do I do?