Support for Agents
Information for Outbound, Omni and Talk.
Introducing the Omni interface updates
Getting started
- Which LeadDesk am I using?
- Resetting your password
- Recording calls in stereo or mono
- Switch interface with profiles
- Understanding LeadDesk browser notifications
- Enabling LeadDesk browser notifications
Outbound for call centers
- Associating phone numbers with the LeadDesk Windows application
- Synchronising calendar with Google or Outlook
- New Outbound interface - Quick guide
- Calling methods
- Call dialog, the Contact card and call comments
- Using a manuscript
Omni for customer service
- Snoozing conversations
- Introduction to the Omni interface
- Which agent gets the next call or message?
- Choosing which queues to serve
- Receiving calls and messages
- What happens when an agent misses calls?
Talk
- Talk: handling inbound and robot calls
- Click to dial options
- Audio and recording control buttons
- Talk call results and SMS
- Changing your status in Talk
- Making a call with Talk
LeadDesk Agents - LeadApps for agents
LeadDesk agents - Error messages: what do they mean?
- Date picker shows NaN value instead of date
- Chat menu disappeared / not visible
- LD Agents - White screen
- When calling an inbound number: the number is invalid
- LD Agents - Cannot find MAC address
- LD Agents - Cannot connect to the VoIP server
Basic troubleshooting
- Troubleshooting internet connection issues
- No audio, poor quality audio and audio settings
- LeadDesk log in page doesn't load or isn't available
- Calls stop working for Bluetooth headsets in Windows 11
- Troubleshooting audio problems in Windows 11
- LeadDesk application or browser - General Troubleshooting