The LeadDesk extension for Chrome is available from the Chrome web store. It allows agents to click to dial phone numbers around the web. What happens when an agent clicks on a number will depend on how the number appears on the web page, and which LeadDesk interface they are using.
The instructions in the rest of this article assume that the LeadDesk Talk extension for Chrome is installed and set up as described in this article. It also assumes you are using the Chrome browser, in some cases with the LeadDesk Windows application.
Phone numbers in an image
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If the phone number is part of an image, you cannot use click to dial. For example, this is a screenshot taken from the LeadDesk contacts page. Although the numbers in it are properly formatted (and even have a phone icon), you cannot click to dial the numbers in the image. If you were to navigate to the original webpage, the phone icon would be clickable. |
Plain text phone numbers
Phone numbers on web pages can appear just as text. With the LeadDesk Talk extension installed, you will see a blue phone icon next to all properly formatted phone numbers you encounter on the web.
Clicking on the blue phone icon will do one of the following:
- If you are currently logged in to LeadDesk in Chrome, and you are an Agent on the Talk interface or the Outbound interface, the phone number will be copied to LeadDesk (appearing in Talk's Phone number field, or Outbound's Manual Contact dialog). Depending on your LeadDesk Talk extension settings, LeadDesk may immediately dial the number.
- If you are not currently logged in to LeadDesk in Chrome, Chrome will open a new tab to the LeadDesk login page. Log in as an Agent, then click the blue phone icon on the web page again to start dialing.
- If you are currently logged in to LeadDesk in Chrome but are in the Omni interface, the number will not be dialed.
'Call to' phone numbers
Phone numbers on web pages can be set as 'Call to' or 'Tel' numbers. These will appear on web pages as links. For example: This is a link to LeadDesk's support number +44 203 808 04 60. To use these links you need to be logged in to LeadDesk with the LeadDesk Windows application (not Chrome). If you are, clicking on the link will do one of the following:
- If you are currently logged in to the Talk interface, the linked phone number will appear in the Phone number field in Talk. Depending on your LeadDesk Talk extension settings, Talk may immediately dial the number.
- If you are currently logged in to the Legacy Outbound interface, the linked number will appear in the Manual tab, click the Call button to place the call.
- If you are currently logged in to Outbound interface and you have the Manual call dialog open, the linked number will appear in dialog, click the Call button to place the call.
- If you are currently logged in to the Outbound interface and you do not have the Manual call dialog open, you will see a notification to open the Manual call.
- Click to dial does not currently work with the Omni interface.