Because of the way Windows handles Bluetooth headsets, it can take a few moments to switch between a general music mode, and talking with the microphone active. This can have a negative effect on the call quality and the associated transcripts.
- Keeping the microphone active even between calls prevents Windows switching the headset mode.
- Because the headset doesn't switch away from voice mode, listening to music between calls will have a reduced quality.
- Admins cannot listen to agents unless they are on a call, even if the microphone is active, and no recording of the agent can be made outside of calls.
To change this setting in Talk:
- Click the Settings tab
- Click the toggle switch on or off to change the preference.