Starting inbound calls
If you use Talk with inbound calls, you will need to mark yourself ready to receive calls.
- Click the
button to mark yourself available for inbound calls.
This will set your status to Available, even if no calls arrive.
- When starting inbound calls, you can optionally set Talk to automatically answer calls for you. To do this tick the tick-box for Auto answer queue calls and/or Auto answer other inbound calls.
Receiving a call
If you have not ticked the Auto answer options, when a new call arrives, you will be presented with a chance to answer or reject that call.
- Click the
button to accept the call.
If comments are enabled, you can type a Call comment at any time. It will automatically be saved when the call ends.
Ending the call
Once you have completed the call:
- Click the
button.
- You will be prompted to Select an outcome. Choose the appropriate option.
The list of options available will vary depending on your local setup.
- Click the
button.
The selected outcome will determine what happens next. This can include: sending a confirmation text message to the contact, deleting the contact or moving the contact to a different contact list.