Remote Listener is a LeadDesk add-on feature that enables admins to listen live to an agent's calls and offers two way communication between admins and agents.
LeadDesk offers a Remote listener which works within a local network only. Please observe that this remote listener does not support office restrictions.
LeadDesk offers a VoIP Remote Listener which works for local networks and remote locations.
(VoIP) Remote Listener can be bought via the LeadApps Store:
VoIP Remote Listener
VoIP Remote listener doesn't require any downloads.
Regular Remote Listener requires the following:
- Download Remote Listener from download.leaddesk.com
- Follow the straightforward installation instructions
- Remember, each agent must check "Enable Remote Listener" in their Agent Set Up
If you have use firewall, please make sure that you allow the following programs via your firewall:
These can be found via under the following path:
- Windows 10: C:\Program Files (x86)\LeadDesk
Via Windows button > Firewall > Allow an app or feature through Windows Firewall.
Change settings > Allow another app > Browse > follow the above mentioned path to find the programs.