LD Agents - Configure and assign VoIP

There are two different options for sourcing VoIP accounts for LeadDesk:
  • If you have a LeadDesk VoIP account your VoIP settings should be automatic.
    Contact LeadDesk support for changes or quality issues.
  • If you have your own VoIP provider who provides sip accounts, your administrator should enter your settings:
    Admin Panel > General Settings > VoIP
    Admin Panel 
    Agents > add VoIP account to the desired agent


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