LeadDesk Support Help Center home page
English (US) Deutsch Español Suomi Français Nederlands (Nederland)
Server Status Support home Check existing questions Sign in
  1. LeadDesk Support
  2. Support for Agents
  3. Omni for customer service

Omni for customer service

Follow New articles New articles and comments

Support articles for agents using the LeadDesk Omni interface.

  • Snoozing conversations
  • Introduction to the Omni interface
  • Which agent gets the next call or message?
  • Choosing which queues to serve
  • Receiving calls and messages
  • What happens when an agent misses calls?
  • Picking emails from the queue
  • Merging contacts in Omni
  • Unread messages
  • Handling a call
  • Creating a conference call
  • Handling emails
  • Other ways to send an email
  • Add a callback to a contact
  • How to manage callbacks
  • Add a note to a contact
  • Close a contact
  • Agent away status, switching profile and logging out
  • Searching for conversations or people
  • Using Writer AI to help answer emails
  • Using the History page
  • Contact history
  • Calling a contact
  • Sending an SMS to a contact
LeadDesk Support
Deutsch Español Suomi Français Nederlands (Nederland)
Powered by Zendesk