Omni for customer service
Support articles for agents using the LeadDesk Omni interface.
- Using the History page
- Choosing which queues to serve
- What happens when an agent misses calls?
- Close a contact
- How to manage callbacks
- Agent away status, switching profile and logging out
- Add a note to a contact
- Merging contacts in Omni
- Add a callback to a contact
- Send an SMS to a contact
- Call a contact
- Send an email to a contact
- Serving a contact
- Receiving incoming communication
- Active tab: Queues and contacts
- Contact history