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Agent away status, switching profile and logging out

Rob Edwards
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In the top-right corner of the Omni interface is the agent's name.

  1. Click the agent's name to open a menu which lets you update your status, switch profile (if enabled), and log out.

Agent status

To set yourself as Away:

  1. Click the Away option.

This will immediately set your status to Passive. You can change to a more specific away reason, see Changing your away status, below.

Agent profile

If your Admin has enabled different profiles for your account, the menu will include a PROFILE section:

  1. Click to select an available profile to switch.

Profiles let you switch between different LeadDesk agent interfaces. Your Admin may have used different names than the ones listed here. 

Logging out

To log out of LeadDesk:

  1. Click the Log out option.

Changing your away status

  1. Click the Choose reason of absence drop-down list.

  1. Click to select the appropriate reason. The available reasons will be defined by an Admin. Your list will likely appear different from the options shown here.

When you are ready to be online again:

  1. Click the X in the top-right of the Away dialog.

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