When you have finished serving a contact you need to close it and choose the correct conclusion.
Conclusions can differ form one campaign to another, so don't be surprised if it looks completely different.
Some elements to note though:
- Callback done (or similar) won't delete the callback, you need to do this manually. Check our article on callbacks to see how to.
- Blacklist (or similar) will move the contact and its phone number to a blacklist to avoid calling them back as they don't want to be.