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  1. LeadDesk Support
  2. Support for Agents
  3. Outbound for call centers

Outbound for call centers

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Support articles for agents using the LeadDesk Outbound interface.

  • Associating phone numbers with the LeadDesk Windows application
  • Synchronising calendar with Google or Outlook
  • New Outbound interface - Quick guide
  • Calling methods
  • Call dialog, the Contact card and call comments
  • Using a manuscript
  • Creating orders
  • Creating Callbacks
  • Booking appointments with the Meeting Calendar
  • Making and managing callbacks
  • Agent's call history
  • Managing your orders history
  • Recording Away time
  • Changing your password
  • Voice mail settings
  • Messages and the notification center
  • Useful keyboard shortcuts for agents
  • Installing the LeadDesk Talk click-to-dial extension in Windows 11
  • Leaving call feedback
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