Outbound for call centers
Support articles for agents using the LeadDesk Outbound interface.
- Associating phone numbers with the LeadDesk Windows application
- Synchronising calendar with Google or Outlook
- New Outbound interface - Quick guide
- Calling methods
- Call dialog, the Contact card and call comments
- Using a manuscript
- Creating orders
- Creating Callbacks
- Booking appointments with the Meeting Calendar
- Making and managing callbacks
- Agent's call history
- Managing your orders history
- Recording Away time
- Changing your password
- Voice mail settings
- Messages and the notification center
- Useful keyboard shortcuts for agents
- Installing the LeadDesk Talk click-to-dial extension in Windows 11
- Leaving call feedback