Changing your password

The option to reset your password can normally be found on the Settings page. However, if you use Single Sign On (SSO) and your Admin has made it mandatory, this section will not be available. In this instance you will have no separate LeadDesk password to reset.

If you do not use mandatory SSO, in your Agent account:

1. Click the page from the left-hand menu to go to the Settings page.

2. Click the Change password link.
3. In the Change password dialog, type your Current password.
4. Type a New password, following the guidance on screen.
5. Click the Update button.

Forgot your password?

Note that to update your password, you will need to know your current password. If you need to update your password because you have forgotten it:

• Contact your administrator to have them reset your password. 
• If your administrator is unavailable, you can contact LeadDesk Support. If you do, please note that by policy we need a confirmation from your manager to be allowed to reset your password.