LeadDesk allows you to use shortcuts (fast keys) on your keyboard to speed up how you can use the application.
You can also use certain Windows OS combinations with LeadDesk.
LeadDesk application shortcuts
| Shortcut | Description |
|---|---|
| Ctrl + Space | Quick divert: transfer the call immediately to a randomly selected free agent. |
| Esc | Disconnects the currently open call. If the agent is in the manual call tab, then this clears the manual call number input field. |
| F1 | Shortcut for Deal outcome |
| F2 | Shortcut for Answering machine outcome |
Windows application shortcuts
| Shortcut | Description |
|---|---|
| F10 | Starts LeadDesk Remote Support Tool (if available). |
| Ctrl + substract | Zoom out. |
| Ctrl + plus | Zoom in. |
| Ctrl + F5 | Force reloads web page. |
| Ctrl + F11 | Opens Web Developers tools. (Note! Requires that Chrome is installed) |
| Ctrl + F12 | Enable/disable debug printing. |
Shortcuts for outcomes
Admins can dedicate hotkeys to any global outcome. See Creating Global outcomes