There may be reasons to prefer stereo or mono for your call recordings. If agents are using the Windows application version of LeadDesk, rather than the browser version, they can switch between recording their calls in mono or split stereo.
The setting is set for each workstation, rather than each agent, so if an agent uses multiple workstations, they should check at each that their preference is correctly selected.
To select between mono or stereo recording:
- Open the Windows application as normal.
- Before logging in, click the sound controls button (the small speaker and microphone icons) in the top left of the login screen.
- In the sound controls settings, click to tick the check box for Record audio in split stereo in the top right of these settings to record in stereo. Click to untick it if you would rather record in mono.
- Click the sound control button again to hide the sound controls.
- Log in as normal.
Whoever logs into LeadDesk via the application on this workstation will now have their calls recorded in the selected mode.