When receiving inbound calls, you can set up your computer to play the ringing tone over your speakers. This might make it easier for your agents to note incoming calls, for instance if they're not right next to the computer.
For application versions 9.40 and higher
|Open up the application|
|Open up the sound control at the top left of the application|
From the sound settings, you will find the "Play ring sound to speaker".
For application versions older than 9.40
|1. Next to your Windows clock (right bottom of your screen), right mouse click on the sound settings to open up the Windows Volume Mixer.|
2. Make sure that you have LeadDesk in this section, that the sound is not muted and at a proper sound level.
When you're ready with this set-up:
|3. Next to your Windows clock (right bottom of your screen), right mouse click on the sound settings to open up the Playback devices.|
4. Disable all devices that you do not wish to use, only leaving your headset and the speakers over which you want to hear the ringing tone. You can disable a device by right mouse clicking on the device and clicking on "Disable".
5. Right mouse click your headset and "Set as Default Communication Device".
6. Right mouse click your regular speakers and assue that this is the "Default Device".
7. Restart your LeadDesk.