Welcome to LeadDesk

LeadDesk downloads

• Where do I download LeadDesk software?

LeadDesk offices contact information

• Support Phone Numbers
• LeadDesk office addresses

LeadDesk explained

• What are projects and campaigns?
• What are Admins, Agents, Teamleaders, Managers and Sponsors?
• Understanding call rounds, waiting periods, and calling modes
• What is Omni?
• Understanding Agent activities
• What are results and outcomes?

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Introducing LeadDesk support

• LeadDesk Service Status
• Subscribe to service status updates
• How to submit a request to LeadDesk support
• About LeadDesk and how the service is structured

Data storage and retention

• Data storage locations
• Data retention and backups

LeadDesk legal and regulatory issues

• LeadDesk terms and conditions
• Who is responsible for LeadDesk Contacts data?
• Can LeadDesk view or edit LeadDesk Contacts list data?
• A call recipient gets many emails/SMS messages and complains they have not given permission
• A call recipient receives a large volume of calls from a LeadDesk agent
• A call recipient gets a call from a LeadDesk agent - but they should be on the DNC list

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FAQ - end customers, members of the public

• I should be on the no-call register – what do I do?
• I am getting lots of emails/SMS messages without permission – what do I do?
• I am getting lots of sales calls – what do I do?