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  1. LeadDesk Support
  2. Welcome to LeadDesk

Welcome to LeadDesk

Downloads, contact information and FAQs

LeadDesk downloads

  • Where do I download LeadDesk software?

LeadDesk offices contact information

  • Support Phone Numbers
  • LeadDesk office addresses

LeadDesk explained

  • What are campaigns and projects?
  • What are Admins, Agents, Teamleaders, Managers and Sponsors?
  • Understanding call rounds, waiting periods, and calling modes
  • What is Omni?
  • Understanding Agent activities
  • What is a call ending reason?
See all 10 articles

Introducing LeadDesk support

  • LeadDesk Service Status
  • Subscribe to service status updates
  • How to submit a request to LeadDesk support
  • About LeadDesk and how the service is structured

LeadDesk legal and regulatory issues

  • LeadDesk terms and conditions
  • Who is responsible for LeadDesk Contacts data?
  • Can LeadDesk view or edit LeadDesk Contacts list data?
  • A call recipient gets many emails/SMS messages and complains they have not given permission
  • A call recipient receives a large volume of calls from a LeadDesk agent
  • A call recipient gets a call from a LeadDesk agent - but they should be on the DNC list
See all 7 articles

FAQ - end customers, members of the public

  • I should be on the no-call register – what do I do?
  • I am getting lots of emails/SMS messages without permission – what do I do?
  • I am getting lots of sales calls – what do I do?
LeadDesk Support
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