LeadDesk explained
- What are campaigns and projects?
- What are Admins, Agents, Teamleaders, Managers and Sponsors?
- Understanding call rounds, waiting periods, and calling modes
- What is Omni?
- Understanding Agent activities
- What is a call ending reason?
- What is an office?
- What is a sponsor?
- What are queues and flows?
- What are skills?
- What is the manuscript tool?
- Data retention and backups
- Data storage locations