LeadDesk explained
- What are projects and campaigns?
- What are Admins, Agents, Teamleaders, Managers and Sponsors?
- Understanding call rounds, waiting periods, and calling modes
- What is Omni?
- Understanding Agent activities
- What are results and outcomes?
- What is an office?
- What is a sponsor?
- What are queues and flows?
- What are skills?
- What is the manuscript tool?
- Integrations explained