Articles in this section

• Where can I find out more about setting up my LeadDesk environment?
• Where can I find more about LeadDesk's API?
• What are projects and campaigns?
• What are Admins, Agents, Teamleaders, Managers and Sponsors?
• Understanding call rounds, waiting periods, and calling modes
• What is Omni?
• Understanding Agent activities
• What are results and outcomes?
• What is an office?
• What is a sponsor?