LeadDesk SaaS (Software as a service) has one core software solution that comes with multiple user interfaces. The core admin interface allows users to follow their organisation’s work and manage all the agent interfaces:
- LeadDesk Outbound – for outbound calling, telesales and telemarketing.
- LeadDesk Omni – for omnichannel customer service, inbound calls and messaging.
- LeadDesk Talk – click-to-call dialer with minimal footprint. Gather numbers from your CRM or the web.
- LeadDesk Mobile – include mobile workers in your inbound flows.
Outbound, Omni and Talk can be used in browser or through a dedicated Windows application.
Go beyond
The core system can be customised and enhanced in numerous ways:
- Workforce engagement management with Stagelight and Superstars.
- Chatbots to deal with queries before they reach agents.
- A range of AI tools to boost agent efficiency.
- Additional features including Predictive Dialer, advanced VoIP functionality, advanced campaign management, and custom reports.
- Custom integrations via the LeadDesk API with ERP and CRM systems.
Latest updates
Keep up to date with the latest releases:
- LeadDesk Software (see latest release notes)
- LeadDesk Application for Windows (link to download page)