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Chatbot

Intents

  • What is an intent?
  • Adding public names to intents
  • Different intent types
  • How do Necessary Conditions work?
  • Adding queries and variants for queries
  • What is a trigger?
See all 22 articles

Organising and training

  • Configuring a generative AI/LLM chatbot
  • Deleting scenarios
  • Deleting variables
  • How to use scenarios to get an overview of your chatbot
  • How to add or remove Categories for your chatbot in Chatbot Studio
  • How to create and use variables in your chatbot
See all 9 articles

Analytics

  • Using the Conversations page to review Chatbot conversations
  • Viewing analytics for business hours
  • How to recognise and fix false positives in your chatbot
  • How to export your chatbot analytics
  • How to measure your chatbot's performance
  • Analytics ABC - How to interpret Analytics?

Technical Documentation

  • LeadDesk Widget Accessibility Statement
  • Does Chatbot use cookies?
  • Does LeadDesk Chatbot have an API?
  • Chatbot Studio API Documentation
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