This accessibility statement applies to the service LeadDesk chat widget and was prepared/updated on 23 May 2025. The service is subject to the Act on the Provision of Digital Services, which requires that public online services must be accessible.
The accessibility of the service has been assessed by an external expert organization
Accessibility status
Partially meets accessibility requirements
Non-accessible Content
The website is not yet fully compliant with the requirements
Perceivable: Incorrect Focus Position
Non-accessible content and its deficiencies:
The screen reader focus deviates from the expected.
Accessibility criteria not met
- 1.3.1 Info and Relationships
Perceivable: Responsiveness Issues
Non-accessible content and its deficiencies:
The service interfaces do not scale correctly when using mobile devices.
Accessibility criteria not met
- 1.4.10 Reflow
Perceivable: Weak Contrasts
Non-accessible content and its deficiencies:
There are weak contrast ratios in the non-textual content of the service.
Accessibility criteria not met
- 1.4.11 Non-text Contrast
Perceivable: Decorative Images
Non-accessible content and its deficiencies:
The service contains so-called decorative images that are not hidden from the screen reader.
Accessibility criteria not met
- Non-text Content
Perceivable: Inaccurate Headings
Non-accessible content and its deficiencies:
The chat window is not semantically structured using H heading tags.
Accessibility criteria not met
- 1.3.1 Info and Relationships
Understandable: Transition to Another Service Without Warning
Non-accessible content and its deficiencies:
The user is transferred to an external service without prior visual or programmatic warning.
Accessibility criteria not met
- 3.2.2 On Input
Understandable: Mixed Languages
Non-accessible content and its deficiencies:
The service contains elements whose language differs from the declared content language of the site and for which the corresponding semantic language attribute has not been set.
Accessibility criteria not met
- 3.1.2 Language of Parts
Robust: Status Messages
Non-accessible content and its deficiencies:
The service interface does not provide sufficient information about interactions to assistive technologies.
Accessibility criteria not met
- 4.1.3 Status Messages
Robust: Unnamed or Poorly Named Buttons
Non-accessible content and its deficiencies:
The service contains buttons that are not named or whose function is not clearly described to users of assistive technologies.
Accessibility criteria not met
- 4.1.2 Name, Role, Value
Service-specific Additional Requirements and Other Information
General description of the digital service
This is a chat service that can be used to contact customer services. This service is used on customers' own sites as a separate section.
Did you notice an accessibility issue in our digital service? Let us know and we will do our best to fix the issue
By email
support@leaddesk.com
Supervisory Authority
If you notice accessibility issues on the site, first give feedback to us, the site administrators. It may take 14 days to respond. If you are not satisfied with the response you receive or do not receive a response at all within two weeks, you can file a complaint with Traficom, opens in a new window. The Traficom website provides detailed instructions on how to file a complaint and how the matter will be handled.
Contact details of the supervisory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility and Accessibility Supervision Unit
P.O. Box 320
00059 TRAFICOM
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)traficom.fi
Phone number switchboard: 029 534 5000