Give intents a public name that can be shown to users. Required, if you are planning to use answer suggestions.
Why use public names?
Often, when naming your intents you will allocate names based on where they fit in the structure of your bot. This makes finding and organising your intents easier. However, this can result in intent names which cannot usefully be shown to users. If you want to use the answer suggestions, you also need a more user-friendly name that will communicate the purpose of this intent. This is the public name.
Adding a public name to an intent
In the Chatbot Studio application:
- Go to the Intents page.
- Either click an existing intent to edit it, or click the Add intent button to create a new one.
- Type the name in the Public name field.
Remember that the Public name will be visible to the user, so the name should be easy to understand, and as short as possible.
- Make any other needed changes for the intent.
- Click the Save button in the bottom right of the page.