Implementing Omni
A collection of linked articles explaining the setup of a new Omni environment.
Understanding Omni
Components of a project
Agents and agent skills
Inbound email
- Understanding Omni - Internal and external email addresses
- Creating a message queue
- Creating inbound routes for email
- Testing email
- Setting up email forwarding
- Specifying the sender address
Inbound SMS
Inbound calls
Webchat
Chatbot
Getting more from flows
Working with message templates
- Message templates for Omni
- Canned messages and webchat
- Creating email templates
- Creating SMS templates
- Using canned messages
- Creating webchat welcome messages