This article is part of the Implementing Omni series. The previous article is About flows: descriptions of applets,
There is no limit to the number of actions that can be connected, but the more steps the caller needs to navigate before they get to speak to an agent, the more frustrating the experience. Consider how many levels you need!
Flows with many branches and variations can be complex, it is always a good idea to plan them out before you start, to make sure you prepare for dead-ends and error checking.
For more suggestions on how to plan your flow, check out this blog post about the best practices for IVR scripts.
Once you know what your flow should do, you can move to creating the flow.