This article is part of the Implementing Omni series. The previous article is Creating inbound routes for email.
The final link in the chain to getting emails to your agents is mail forwarding. All external emails that you use for your service will need to be redirected to your internal email address.
This step will need to be done by your email service provider. Contact them for help with this. This step should only be done when you are ready to switch over to actively using Omni, or you may miss emails.
You should now be able to receive emails. The final step is to set up your sender address in your project.