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  1. LeadDesk Support
  2. Support for Admins
  3. Dashboard and Overview

Dashboard and Overview

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Overview tab manual via the Administrator page.

  • Using the AI Transcriber
  • Upgrading the AI Transcriber
  • Using the Dashboard
  • Agents overview
  • Sending messages to agents
  • Logging out an agent
  • Agent groups overview
  • Offices overview
  • Colour coding of Overview statistics
  • Projects overview
  • Contact lists overview
  • Viewing and amending agents' activities
  • Calls overview
  • Reviewing voice receipts
  • Conversations
  • Updating call information
  • Callbacks
  • Deals overview
  • Order states - updating in Admin
  • Updating order information
  • Inbound queues
  • Search overview
  • Meeting calendar overview
  • Meeting calendars in Admin - creating meetings, busy time and tasks
  • Meeting calendars in Admin - updating and deleting activity
  • Remote listener
  • LD Admin - Infoscreen
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