Dashboard and Overview
Overview tab manual via the Administrator page.
- Reviewing voice receipts
- Using the Dashboard
- Agent statistics overview
- Sending messages to agents
- Logging out an agent
- Agent groups overview
- Offices overview
- Colour coding of Overview statistics
- Projects overview
- Contact lists overview
- Viewing and amending agents' activities
- Calls overview
- Updating call information
- Callbacks
- Deals overview
- Order states - updating in Admin
- Updating order information
- Inbound queues
- Search overview
- Meeting calendar overview
- Meeting calendars in Admin - creating meetings, busy time and tasks
- Meeting calendars in Admin - updating and deleting activity
- Remote listener
- LD Admin - Infoscreen