You may need to send a message to an agent, or a group of agents, so that they will see it in their LeadDesk interface.
To do this, in your Admin account:
- Go to the Overview page.
- Go to the Agents subpage if you want to message an individual, or the Agent groups to message all members of one of your agent groups.
- Find the agent or group in the table on that page.
- Click the envelope icon
to the right hand side of that row of the table.
- Type the message you wish to send in the New message field..
- Click the Send button.
The message will appear as a popup on the agent's (or agents') interface.
The agent can go to the message center to mark the message as read or delete it.