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Admin FAQ

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FAQ - LeadDesk Software - Admin

  • What does this error message mean?
  • How do I reset users' passwords?
  • How do I make the use of Single Sign On (SSO) mandatory for users?
  • Why am I logged out automatically?
  • Can I automatically remove dead contacts?
  • How do I enable manual contacts (call, email, SMS) for agents using Omni?
  • In Outlook, how do I prevent calendar invitations ending up in junk/spam folder?
  • In Gmail, how do I prevent calendar invitations/emails ending up in junk/spam folder?
  • Why wasn't this contact card removed?
  • Why doesn't an agent show in the robot overview?
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