As an admin you can see all the agents that should be able to receive phone calls from the Admin > Overview > Robots.
If one of your agents is missing from this tab, please check that:
|
The agent has LeadDesk VoIP enabled. |
From the agent's interface, click the blue VoIP button at the top of the application.
The agent should log out and log back in. |
| The agent should be on the inbound tab of the campaign where the robot is attached to. |