As an admin you can see all the agents that should be able to receive phone calls from the Admin > Overview > Robots.
If one of your agents is missing from this tab, please check that:
The agent has LeadDesk VoIP enabled.
From the agent's interface, click the blue VoIP button at the top of the application.
The agent should log out and log back in.
|The agent should be on the inbound tab of the campaign where the robot is attached to.