Integrations - After the call

This article discusses how to set up integrations that occur after a call. They can be applied to outbound campaigns or inbound projects. For more about what integrations are, see Integrations for your projects.

Integrations are associated with projects (rather than agents or contact lists) and may either be specific to one project, or common to all.

External URL

The External URL web hook lets you send call statistics to an external site for processing or analysis. The following setting needs to be added to each project separately, and can be configured differently for each project. In your Admin account:

1. Go to the Projects page.
2. Go to the Project List subpage.
3. If necessary, search for the project you wish to update.
4. Click the name of the project to edit its settings.
5. Go to the Optional settings section.

6. In the External URL field, type the web address to send information to after a call completes. The address must include http:// or https:// 
7. Remember to click the Save button in the top right to save any changes.

For much more detail on this subject see External URL (Post call events).

After call dialog

The after call dialog is a global setting that affects all projects. After an agent closes a call, assigning a call ending reason, this setting will open a web address of your choice, optionally passing information about the call, but not the contact. 

In your Admin account:

1. Go to the Projects page.
2. Go to the Settings subpage.
3. Go to the After call dialog section.

1. Type (or paste) the URL to be loaded after agent closes a call.
2. Click the URL Variables drop-down to add selected variable to the URL. You can use the drop-down multiple times to add further variables. These will be included into the URL, to pass the selected information to the site. Options available:
3. • • Call details- including agent's name, and ID, the Call ID, contact list ID or project ID.

This can be triggered only for a certain percentage of calls, allowing you to gather spot-check feedback without having to interrogate every call for every agent.

3. Type a percentage frequency in the Show the dialog field.
4. Remember to click the Save button in the top right to save any changes.