Inbound
- Connecting a phone number to a call queue
- Creating an inbound call queue
- Creating an inbound Omni queue (email, SMS, chat)
- Using queue groups
- Handling messages from contact forms
- Viewing and managing inbound routes
- Creating inbound routes for calls
- Directing inbound calls to an agent without a queue
- Creating inbound routes for email
- Creating inbound routes for webchat
- Creating inbound flows
- Applet descriptions for call flows
- Applet descriptions for message flows
- Using the Reply applet
- Examples of flows
- Sending customers back to Chatbot
- Defining a call queue's opening hours
- Managing public holidays
- Setting up a voicemail for an agent
- Skills and Agent skills
- Uploading announcements