Creating inbound routes for email

An inbound route is what connects an email address to the rest of your LeadDesk environment. Using an inbound route you can send emails to that address to a queue, flows that handle the preprocessing of that email.

Creating a route

To create a new inbound route, in your Admin account:

1. Go to the Inbound page.
2. Go to the Inbound routes subpage.

To create a new route :

3. Click the Create button.
4. In the Destination settings dialog, click the Type drop-down list and select Email.
5. Type the Email address this route is for.

Choosing the destination

For Destination type you can choose: Flow LeadML Queue Your choice will determine what other fields you need to complete. Flow To direct messages to a flow: Click the Destination type drop-down list and select Flow. Click the Flow drop-down list and select the desired flow. Click OK.

LeadML

LeadML is the language used to create flows. It is possible you might have created LeadML code outside the Flow tool and this option lets you link to that.

1. Click the Destination type drop-down list and select LeadML.
2. Type the LeadML name.
3. Type (or more likely paste!) the URL of your LeadML code.
4. Click OK.

Queue

You can also direct messages straight to an Omnichannel queue.

1. Click the Destination type drop-down list and select Queue.
2. Click the Omnichannel queue drop-down list and select the appropriate queue.
3. Click the Project drop-down list and select the appropriate project.
4. Click OK.