Users and agents
- Access rights for agents and projects
- Applying agent capacity rules
- Single sign-on (SSO) for LeadDesk
- Creating an Agent account
- Creating a Manager or Team Leader account
- Missed calls, banning and unbanning agents
- Benefits of the new Outbound interface
- Try the new Outbound interface
- Set up agent profiles
- Creating Agent Groups
- Agents' access rights for projects
- Agents Settings - password requirements and Single Sign On