The robot will avoid calling bad numbers multiple times. If the robot makes failed calls to a contact with an invalid number, that contact will be finalised, and will no longer be called by the predictive dialer.
What qualifies as an invalid number?
When the robot attempts a call, the telecom operator will return information about that call attempt. Based on that response, the robot will classify the number as valid or invalid.
In the following situations, the number is invalid and the contact will be finalised:
- The robot makes a call attempt but the number is not found.
- The robot attempts to make a call but the number is incomplete.
In the following situations, the number will not be considered as invalid, and the contact will not be finalised:
- The robot makes a call but the number is out of service (for example, because the phone is on airplane mode).
- Calls that return No answer, or Busy (including the contact rejecting the call).
Callbacks with invalid numbers
If the number called is associated with a callback, and the number is invalid, as well as finalising the contact, the callback will be deleted.
Finalised numbers
A reminder that finalised contacts are not deleted from contact lists, only marked as finalised and will not be automatically called by the robot again.
How these calls appear in the database
Users with access to the database will see these calls with the following set:
- customers.status=2
- customers.last_call_ending_reason=2