Messages and the notification center

About LeadDesk message types

There are three types of messages that can appear in the notification center in the Agent interface:

• Private messages are sent by an Admin directly to an agent. Only that agent can read that message.
• Public messages are sent by an Admin to multiple agents, based on Agent Group, Project or Office.
• System messages are sent by LeadDesk to inform users of important new information about the application.

Messages in Outbound

The notification center can be found in the top right of the agent interface. If you have no messages, the notification icon will appear grey.
When a message arrives, you will see a pop-up notifying you about the type of message received. You may see a preview of the message as well. The notification icon will turn LeadDesk blue, with a red dot for unread messages.
If you have received multiple messages, you will see a list of how many of each type of message you have waiting for you.
Managing messages To manage your messages: Click the notification icon . You will see tabs for each type of message you currently have. To see messages of each type: Click the tab of the message type you want to read. To remove a message, click the Delete link. You can mark messages as Read or Unread as needed. Click the Mark as read or unread as appropriate.

Closing the message center

When finished:

1. Click anywhere outside the message center to close it.

Messages in Legacy Outbound

• Messages are shown at the top of the agent's view.

• Private messages can be deleted by the agent once read, either by clicking the Remove link next to it, or by clicking the Delete button in the window when the message initially arrives.
• Public messages (Project, Agent Group and Office Messages) are displayed at the top of the agent's view until removed by the administrator.