Your Admin may create SMS templates that can be used within Talk. These messages can triggered wither when a call is not answered, or when you select specific outcomes for the call.
The SMS message may be sent automatically, with content from the template directly. Alternatively, you may have a chance to review and edit the message before sending it.
- The Recipient will be added automatically.
- The text of the message comes from the template.
- If you're using LeadDesk Talk as a CTI agent, the content of the SMS is pushed automatically into the case, contact or entity.
To send the message:
- Click the Send button.