To enhance the experience, your administrator can add an (optional) SMS message to your toolbox.
The SMS can be triggered either when the call goes unanswered or by a specific call result.
The message sender and content are predefined by the administrator, reducing your need to type out the content every time. The customer's phone number is automatically added into the recipient field.
Your administrator can either allow you to review and edit the message before sending it out, or (s)he can opt to send this out in the background automatically.
If you're using LeadDesk Talk as a CTI agent, the content of the SMS is pushed automatically into the case, contact or entity.