Outcomes: Daily calling time restriction

If the contact is busy and unable to answer at a particular time of day, you may want to avoid calling at the same time again, or near it. 

You can specify a calling time restriction for unanswered calls. In your Admin account:

1. Go to the Projects page.
2. Go to the Project List subpage.
3. To create a new project, click Create. You may be prompted to select which type of Project to create. If so, for outbound calling, select Call center project. 
   Alternatively, to edit an existing project, find it in the Project List and click its name.
4. Scroll down to the Outcomes section.
5. Type a number of hours in the Define a daily calling time restriction for an unanswered number. The next call to the number will avoid that number of hours either side of the time of the previous call.

For example if you set this value to 2 hours and a call at 1117 was not answered, the next call attempt will not happen between 0917 (two hours before the previous unanswered call) and 1317 (two hours after the previous unanswered calling time).