New application version 9.70!
The new version is definitely a must have. The version fixes some bugs found and improves reliability significantly. Download the updated LeadDesk to get all these improvements.
Instead of just the number called, it is now possible to expand the calling time restrictions to cover all numbers of a contact. There restrictions are activated by specifying the limitation for a call-ending-reason.
Admins can now allow team leads to modify skills of agents in their team(s).
Omni projects can access a contact list being in use in an outbound campaign. This allows doing customer service with Omni right after the sales is done.
Omni support now content validation for contact fields of the contact card. This prevents storing partial or wrong information when an agent edits of the information.
Improvements for mobile and external agents
Normally, the number shown for queue calls directed to mobile or external agent is the callers number. Sometimes it is better to indicate that calls came from queue and show the number accordingly. This is now possible by defining the number to display for calls coming from a queue.
Admin is now able to see mobile and external agents and their banning status on the queues view of the admin user interface.