Admin
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(This feature is currently on limited release) Admins can now soft delete call and message channel queues. This is only available for Admin-level accounts, not Team leader or Manager accounts. Call queues can only be deleted if they are inactive.
Inbound > Queues
ProjectFlow
- Improved error handling in ProjectFlow, automatically recovering a previous snapshot of the flow if it encounters a problem.
Projects > Project list
Omni
- Agents can now see a live timer for suspended chats, showing how long the current chat has been inactive.
- Webchats are now visible in the Queues page of the Omni interface, allowing agents to take ownership of them directly from the queue.
- Made changes to several pages in the interface to handle the case where queues have been deleted.
- Fixed an issue where an agent who selected a specific Away reason could be automatically reset to Passive status.
Talk
- The API which sends information to external systems when Talk is used as part of CTI has been updated. It now includes information about the queue or robot for the call, if any.
Follow release notes to keep updated
You can stay up to date with the latest releases by following the release notes section of the support pages.
- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
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