Release in progress: This release is in the process of being rolled out. It can take several working days before it is available to all clients. This note will be removed when this release is available to all.
New Cancel order button in the Admin Invoicing page
Admins with access to the Invoicing page can click the Cancel order button to cancel an order with LeadDesk.
How it works
- Not all users of the Admin interface have access to the Invoicing page.
- If you do, the Cancel order button will take you to the LeadDesk Order Cancellation form.
- Some fields in the form will be prefilled based on your user information.
How to use it
In your Admin account, go to the Settings page, and the Invoicing subpage, if available. Click the Cancel order button.
New Agent mode for virtual agents
Can now create a new agent with the profile Virtual agent, intended for use with voicebots.
How it works
- This option is not currently available to all clients and is only intended for those working with voicebots.
- An Agent can be assigned a Virtual agent profile if it is the agent's only profile.
- Virtual agents are treated as agents. For example, they can be assigned skills to be eligible for queues, and their calls and call recordings are available in Overview > Calls.
- Once activated, agents appear in Overview > Agents. If not active on a call, they will be shown as Waiting inbound contact. If the agent is later deactivated they will be considered Logged out.
- Virtual agents do not log in and out in the traditional manner. Their profile can be activated and deactivated. They are exempt from the normal automatic log out rules.
How to use it
- In the Users > User list page of the Admin interface, create a new agent account.
- In the account's Agent profiles section, click the three dots and edit the agent's default profile.
- Give the profile an appropriate Name.
- For Profile UI mode select Virtual agent.
- Type the Phone number (or numbers) to be used by the virtual agent.
- If you are ready to activate the agent, click the Activate agent toggle switch.
- The Call state changes url is an optional webhook which can be used for specific integrations.
- Click the Update button.
Bug fixes and functional improvements
- Omni - Agents will now see the original filenames of attachments in webchat, as intended.
- Omni - Fixed a problem with conference calls that could occasionally result in the third party being unable to hear the original call participants.
- Omni - Fixed a problem where rejecting an offered message, switching inbound off and then on again would prevent the message being offered to you again.
- Outbound - Switching between a project which has auto answer switched on, and one where it is switched off will switch off auto answer as intended, instead of the setting persisting.
- Outbound - Fixed a problem which could result in inbound calls being offered to an agent even if they have inbound off.
- Outbound/Talk - Fixed a significant but rare problem that could result in calls being terminated immediately after starting.
- Admin - Added audit logs when exporting contact list as csv or excel from Admin.
- Documentation - Fixed the documentation of the Original API so that it appears in the category order on Original API Specification - LeadDesk Developers
Follow release notes to keep updated
You can stay up to date with the latest releases by following the release notes section of the support pages.
- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
You will need to sign in. Once you have, you will receive emails whenever new release notes are posted.