Admin
- Added new options for the Default record mode drop-down in Outbound call center projects. These settings let you determine if agents can turn on customer side recording of the call.
Projects > Project list (Outbound)
- If you turn on call blending for an Outbound call center project by allowing agents to take inbound queue calls in any call tab, a new setting becomes available to allow agents to turn off inbound calls.
Projects > Project list (Outbound)
- Added a new setting for Outcomes that keeps the conversation active for unanswered calls, allowing agents to perform any after-call actions for the conversation.
Project > Project list (Omni) - Added a new setting, Only show contact lists in a project when the sponsor of the list and the project match. If ticked, when creating a new project, if you add a sponsor for the project you will only see contact lists which either match that sponsor, or have no sponsor.
Projects > Settings - Fixed a problem with setting opening hours for queues with skills associated.
Inbound > Queues - Fixed a problem with the Anonymize contact lists dialog that could cause it to "disappear" off screen when clicking the link to Select all or Select none.
Contacts > Contact list
Outbound
- If call blending is on, agents now have access to the Inbound tab. Depending on permissions set by the Admin, this means that agents may be able to switch off Inbound or select the queues they are serving.
- If inbound calls are currently switched on, agents will see the flag Inbound calls ON in their interface.
- Fixed a problem with typing to filter certain tables (for example the Callbacks table), where pausing could cause the focus on the search field to be lost. Typing in the search field does not lose focus, as intended.
- Fixed load times for company history information in the B2B tab.
Notification Center
- Previews of the system messages in the notification center now display correctly.
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