Omni user interface
The Omni ui shows missed calls in the contact history correctly. The missed call will be shown only once and if any of the agents picked the call, it won't be shown as a missed call.
Contacts can have now multiple email addresses. Emails arriving from those addresses will be linked with the contact. When sending an email, the agent can select to which address the email is sent to. To select the receiver (2), the agent needs to expand recipients section of the email by clicking the icon below the email edit box (1).
Company filtering in the contact management
The admin can filter companies by keywords in the contact management tool (The admin UI > Contact lists > Contact management). The filtering allows better B2B list management.
If the admin does company based filtering in the contact management tool, the preview list below the filters will show companies instead of contacts.
Creating public callbacks with the flows applet
The callback applet of Flows allows the creation of a public callback now. Earlier the applet supported only callbacks owned by a named agent.