Admin
- New setting in outbound projects' Predictive dialer settings section to specify a default waiting time for robot calls. This setting prevents repeated calls to the same contact in a short period, burning call attempts, particularly when working with a small contact list. If an outcome with a different waiting period is selected, it will override this default setting.
- In the Overview page's Inbound queues subpage, we have updated the calculations for the Message queues' Waiting time and Resolution time values, making them more accurate when you have messages that have been in the queue for many days.
- In the Contact Management tool, postal codes are being sorted as intended again.
Outbound
- The meeting calendar has been updated to make better use of screen space on larger monitors.
- Agents working on projects with multiple voice receipts enabled will be able to select to overwrite a previous voice receipt, as intended.
- If you have a time limit before agents can use the Next contact and Skip and remove buttons, the rule applies to the agent's first call, as expected, not just later calls.
Talk
- Corrected a problem where Talk calls could create links to non-existent call recordings when call recordings were disabled across the client.
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- Go the LeadDesk Software version history section of the support pages.
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