Limited release: These release notes are relevant only to clients using these specific releases. Most clients only need the information in the release notes for release 25.x.
You can always see which release of LeadDesk you are using by checking the URL when you have LeadDesk open. In this example, the user is on release 25.10, and this release note would not be relevant.
Release 10.23
Chat welcome messages
- In the Settings page, in the Message templates subpage, Admins can now create Chat templates.
- Added a new option for Message channel queues. Admins can now specify a Webchat welcome message. The message can be any template that uses the Chat template type.
As noted, the message will be sent to the end user for all new conversations started for this queue. If you only want the message sent to webchat users, you will need to create a separate queue for webchats.
- If a webchat welcome message has been specified, it will be sent automatically to an end user whenever a webchat they started is accepted by an agent.
- The message will be visible to the agent in the conversation history.
Other updates
- Conversation events will now be retried more often if a server problem is encountered.
- Fixed an issue with moving messages to a new conversation. New messages received from the end user will be attached to the new conversation, as intended.
Release 10.24
Admin
- New option in the Agent capacity rules lets you determine if an agent can be offered calls while engaged with a chat. You can select whether the agent is available for calls again either when they select an outcome, or when they end the chat.
Agent
- Notes in a conversation's history can now be edited or deleted by clicking the three dots to the right of the note. Only the agent who originally added the note will have access to these options.
- Improved the information messages when the agent cannot close a conversation. Agent will see different messages depending on the case.
- When an agent has a conversation open in the Search page, they can now no longer change the default queue for the conversation.
- Fixed an issue that caused an agent to receive duplicate offers for the the same message.
- Updated checking of untagged and uncategorised items to remove instances where agent is incorrectly blocked from closing a conversation.
Follow release notes to keep updated
You can stay up to date with the latest releases by following the release notes section of the support pages.
- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
You will need to sign in. Once you have, you will receive emails whenever new release notes are posted.