This release includes several security updates. In addition:
Admin
- When creating an outbound call center project, you may now include more than two Project web address URLs by clicking the Add further integrations button. This brings the function in line with inbound customer service projects.
- Changed the way that caller IDs are selected for callbacks when there are multiple available numbers or groups. If a caller ID is no longer available, then a random alternative from the available numbers will be used.
- If there are problems connecting to the database, for example, because of network issues, the attempt will fail sooner with appropriate error messages. This reduces the risk of the application becoming unresponsive.
- In the General Settings page, the Phonebook will now let you change an existing phonebook entry to having no office, as intended.
- Fixed a rare problem with searching in the Contact lists page that could result in the search not responding.
- When editing a calendar meeting, the id of the editing user will now be stored and displayed correctly, regardless of their role.
Outbound
- Agents who miss enough inbound calls to receive a temporary block will now be notified, as intended. The agent can log out and back in again to receive further calls.
- When working inbound in Outbound, the agent's activity log will no longer set the agent as Passive after each call is finished
Omni
- Agents will begin being offered messages from queues as soon as they switch on inbound. Previously there had been a few seconds delay.
- Searching in Omni no longer allows you to enter a search date range that includes future dates.
- When viewing the queues list, you will not be reset to the first page when the page automatically updates.
- When transferring a message to another agent or queue, the list of available options will now appear alphabetically.
Talk
- Talk now sends improved information when a call is connected and completed.
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