Release notes - release 24.13/24.14 - New notification center in Outbound, Away reasons in Stagelight and more! – LeadDesk Support

Admin

Updated the Overview page's Activity log to better handle agents who are receiving calls over midnight. Agent activity will stop at 23:59:59 as before, but a new activity is automatically created starting at 00:00.
Improved handling of uploading contact lists for clients with many blacklisted numbers (in the order of millions) across multiple sponsors.
When importing a contact list, if you select a sponsor for the list, you will see a notification reminding you to check which blacklists you want to use.
Improved messaging to agent if you change the campaign they are working on.
Fixed a problem with the setting for call queues to change the Select which time is used to determine the queue position setting. If the selection was changed and saved for an existing queue, the new setting was not displaying correctly, even though the change was made.
Removed call transcription from Admin. This is to make way for new improved transcribing functions, releasing soon.

New notification center for agents using Outbound. If an Admin sends a message to an agent, their office, their campaign or agent group, messages will now appear in the notification center. Agents will receive notifications when they receive new messages and can go to the notification center to read the messages. For more information see Messages and the notification center.

Using a call ending reason which creates an empty order will not show a voice receipt for that order unless one was actually recorded.
If VoIP connection is lost for any reason, agent will be informed on screen and calling buttons will be disabled. VoIP will automatically try to reconnect, restoring call functions once connected.

The Comments field is now always shown in the Contact details, making any notes made about particular contacts more immediately accessible.
Fixed a rare timing issue where opening a contact card in callbacks as agents were about to be offered a call could result in incorrect contact information in the card.
Agents replying to an email will, by default, only reply to one of the contact's email addresses, as intended, instead of all of them.
Fixed a problem that was causing agents to lose data they had entered on pages accessed via project URLs.

If you have projects with call blending turned on, agents working on those projects not actively making outbound calls will now display as Waiting for call instead of Passive.
If an agent selects a Reason for absence in their Away page, that reason will now display in Stagelight, instead of Passive. The agent will still count as Passive for sorting purposes in Stagelight, so all Passive agents are still grouped together, but within that group, agents will be sorted based on their Reason.
Fixed the Office and Project drop-down lists so the options order will remain alphabetic, rather than changing when the order of agents changes.
It had been unclear that Team Leaders and Managers using Stagelight could use remote listening with the appropriate permissions. They can now see the remote listener icon, but it is greyed out if they do not have permission.

If you have defined your projects with an External URL to pass call data to at the end of calls, improved the quality of data passed about calls for agents using the Talk interface.

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