- The Optional settings in projects allow you to specify web pages that can be integrated into the agent interface. Previously, inbound customer service projects could include up to two of these Project web address integrations. With this release, you can add up to ten.
- Added support for up to ten project web addresses.
- Fixed a problem that could occur when switching between the Overview and an active case.
- Fixed a problem on slower networks where switching between two active email cases could copy text to the second case.
- Updated design for the unsaved changes dialog.
- Corrected an issue in the Windows application version of Talk, where an agent muting their microphone for one call could cause the next call to not connect properly.