LeadDesk Release 78 – Improvements to our inbound queue management

  • Admin > Inbound > New feature – New wizard for editing agents who serve your queues. Easily add and remove agents, based on their skill level
  • Admin > Bug fix - Stability improvements when importing calling lists.
  • Admin > Bug fix – Visualisation of queue status (open / closed). Now works both admin and queue time zone.
  • Admin > Contact management tool > Bug fix – Removes the assignment from both the contact and contact number, when freeing up a contact.
  • Admin > Search > Bug fix – The search functionality now also supports finding callbacks for contacts that only have a phone number assigned to them.
  • Admin > Inbound > Terminology – Small changes to titles and subtab order
  • Admin > Inbound > Terminology – Objectives-term renamed to Produts in several places at service including renaming the tab



Improvement - Admin: You can now schedule when you want to send out your favourite reports.
Fix - Admin: Fixed errors with time and date settings for sending out favourite reports.
Fix - Admin: Fixed errors with the UI when editing the time when a scheduled report is sent.




New Feature -  Admin: Improvements to contact list. Created date is automatically added and You can now search based on last results



New Feature -  Admin: Standard inbound features available for all clients. Contact your account manager for further details.
New Feature - Admin: Favorite reports can now be sent automatically to admins.  
Fix - Admin and Agent: Special characters now supported in data tables
Fix - Admin: When admin deletes a contact, that contacts callbacks will also be deleted.
Fix - Software: improve system fail-safeness from external outages
+ Other minor changes and improvements.



New Feature - Admin: Clients can edit their billing information now directly in LeadDesk (General Settings -> Billing).

Fix - Admin: Fixed errors when using special characters in search field
Fix - Admin: Fixed errors when sorting calling lists
Fix - Agent: Fixed error with long emails not being displayed correctly in admin view.
Fix - Agent: Increased stability for agent login
Fix - Agent: Fixed minor discrepancies with loading message templates.


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