Here are some error messages that might be found when using LeadDesk Software and the most common solutions:
|
Error message |
Event |
How to fix |
|
Application has been configured to use an unsupported SOCKS proxy. Application will now terminate. |
An unsupported SOCKS4/5 proxy is defined in the .exe parameters -> Application closes |
Remove the SOCKS4/5 proxy parameter |
|
Invalid username or password! |
Incorrect credentials when downloading VoIP settings |
Check the credentials |
|
No connection to the VoIP configuration server. If a proxy server is in use verify the settings. |
No connection to the VoIP configuration server |
Verify that the internet connection is working and your firewall is not blocking the CallMaker.exe application |
|
No playback device found! Please connect USB headset or enable playback device from audio settings. Application will now terminate. |
No playback device is found when Audio settings panel is opened -> Application closes |
Check your Output Devices and Audio Settings from Windows > Settings |
|
[EOS related generated error message] |
No playback device is found due to an unknown error |
Check your Output Devices and Audio Settings from Windows > Settings |
|
Could not handle input: [unknown parameters] |
Application was started with unknown parameters from a web link |
Use only supported parameters. Contact support for details. |
|
No connection to the configuration server. Application will now terminate. If a proxy server is in use verify the settings. |
Downloaded configuration settings returned as empty |
Verify that the internet connection is working and the firewall is not blocking the CallMaker.exe application |
|
Configuration's software URL is not defined. Application will now terminate. |
Software URL is not defined |
Define the URL field in the IMEI tool |
|
Configuration's upload URL is not defined. Application will now terminate. |
Upload URL is not defined |
Define the Upload URL field in the IMEI tool |
|
Unsupported protocol call: [unsupported parameters] |
User clicked on a link which has unknown parameters for the application |
Contact support for more information |
|
Update failed: Update URL is missing. |
Faulty update request received from the web code |
Contact support for more information |